Frequently Asked Questions
To help you make decisions about receiving in-home care for your loved one, we are providing answers to frequently asked questions. We know how difficult and emotional this process can be for families and we want you to know we are here to support you. We are happy to discuss your specific circumstances and answer any further questions. Just call 847-824-5221 to speak with one of our Client Care Coordinators.
What kind of services do you provide?
Home Care Angels provides a full spectrum of in-home care and services, whether your loved one struggles with physical limitations or suffers from a form of dementia. Our primary concern is ensuring each client receives just the right care to keep them as safe and comfortable at home as possible. We offer the flexibility to alter services as needs and circumstances change. Click here for a full listing of our services.
How long have you been in business?
Home Care Angels has been in business since 2005 and has been a member of the Better Business Bureau since 2009. We have also been a Member of the Home Care Association of America since 2012.
Are your caregivers insured and bonded?
Yes. All of our caregivers are employees who are insured and bonded and have undergone a background check and fingerprinting by the Illinois State Police Department.
Will I have a choice about which caregivers come to my loved one’s house?
Yes. We work in partnership with all of our families to find the caregiver with the skills and experience to meet your expectations. We pride ourselves on finding the right fit and work closely with our clients and their families to make whatever changes are necessary. Home Care Angels is an equal opportunity employer.
Will my loved one always have the same caregiver?
Our goal is to build genuine rapport and trusting relationships with every client and their family, so we do our best to have a consistent caregiver in each home. However, if your loved one receives care for many hours in a day or at different times of day throughout the week, it may be necessary to schedule more than one caregiver. Even if multiple caregivers are required, our goal is the same, and we will do our best to accommodate all your needs and preferences.
Can I easily change or discontinue services?
Yes. We understand that circumstances can change quickly and services may need to be altered. We attempt to be as flexible as possible within the terms of our contract.
Do you provide services in assisted living facilities?
Yes. Although assisted living facilities include many senior care services, like meals and laundry, people sometimes find that they need additional help to remain independent. Home Care Angels’ experienced caregivers provide the services and supports your loved one needs to live independently.
Does Medicare pay for in-home care services?
No. Medicare covers medical expenses and does not pay for non-medical assistance or housing. We do, however, accept long-term care insurance, or if you or your spouse is a veteran, you can apply for benefits through the U.S. Department of Veterans Affairs.
Do I pay the caregiver directly?
No. Your caregiver is employed by Home Care Angels and is paid by our agency. You or your family member will be invoiced by Home Care Angels.
How do I start home care services with Home Care Angels?
Just call 847-824-5221 to speak with one of our Client Care Coordinators who will gather information and make an appointment to visit your home to conduct a free, no obligation assessment.